AVM Expands its Managed Video Services
18/10/10

AVM, the leading visual communications system integrator in the UK has extended the range and capability of its managed video services.

Driven by significant customer demand, AVM has increased the capacity of its switches and bridges and staff numbers in its Video Network Operations Centre (VNOC). Managed video services take away the difficulty of setting up video calls, allowing customers to focus on meetings, not technology.

AVM can initiate calls, add new participants to a meeting and even record the proceedings to be played back at a later date.  Perhaps most importantly, a managed service avoids customers buying and operating expensive, complex equipment.  

"The need to cut travel costs and improve productivity has led to a surge in customer demand.  To meet this demand, we have commissioned more hardware and hired more operators in our VNOC," said Edward Cook, CEO of AVM. “Once customers have decided that video conferencing is an essential part of their business, they increasingly conclude that they would rather outsource the management of these systems to us.”

Xchanging uses AVM’s Managed Video Services
18/10/10

Xchanging provides procurement, accounting, human resources and technology services to the banking, insurance, manufacturing, retail and real estate sectors. With multinational customers in 42 countries and over 8,000 employers, meetings over video are considered critical to Xchanging’s business efficiency.

Audio Visual Machines (AVM), the leading visual communications system integrator in the UK, has commissioned six video conferencing systems for Xchanging in London, Frankfurt, Gurgaon, Bangalore and Chicago.

The high definition video conferencing system is managed by AVM’s 24/7 managed service. This allows Xchanging to concentrate on its business meetings, leaving the setting up of video calls to AVM. AVM’s managed service establishes calls and adds telephony only participants. The system has had a positive impact not only in reduced travel costs, but also in speeding up Xchanging’s business decision making.

About Xchanging (LSE:XCH)
Xchanging (www.xchanging.com) is one of the largest and fastest growing business processors. With a wide range of multinational customers in 42 countries and employing over 8,000 people, it is a truly global company. Xchanging provides procurement, accounting, human resources and technology services across industries. These include banking, insurance, manufacturing, retail and real estate among others.